Terms & Conditions

Last updated: 01 October 2025

Welcome to Golden Hour Jewellery. By using our website and purchasing our products, you agree to the following terms and conditions.

1. Ordering and Payment

  • All orders are subject to acceptance and availability.
  • Payment is processed securely via third-party providers.
  • Prices are in New Zealand dollars and include applicable taxes unless otherwise stated.

2. Shipping and Delivery

  • We ship within New Zealand only.
  • Shipping times may vary based on your location and are estimates only.
  • We are not responsible for delays caused by the courier or unforeseen events.

3. Returns and Refunds

  • We do not accept returns or exchanges unless the item is faulty.
  • If you receive a faulty product, please contact us within 7 days of delivery with details and photos.
  • We will assess the issue and, if confirmed faulty, offer a repair, replacement, or refund at our discretion.
  • Faulty items must be returned in their original condition and packaging.

4. Product Information

  • We strive to display our products as accurately as possible, but colours and details may vary slightly due to screen differences or photography.

5. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is owned by Golden Hour Jewellery and protected by copyright.
  • You may not use, copy, or reproduce any content without our written permission.

6. Limitation of Liability

  • Golden Hour Jewellery is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our liability is limited to the purchase price of the product.

7. Privacy

  • Your personal information is handled according to our Privacy Policy

8. Governing Law

  • These terms are governed by the laws of New Zealand.
  • Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

9. Changes to Terms

  • We may update these Terms and Conditions from time to time. Please review them periodically.

10. Contact Us

If you have questions about these Terms and Conditions, please contact:
Email: hello@goldenhour.nz